72-Hour ISO Tank Emergency:
Missing DG Labels Resolved, Cleared Globally.
Background:Pandemic-Era Hazardous Cargo Crisis
During 2021’s peak pandemic, a chemical company urgently shipped Class 3 flammable liquid to Busan Port, South Korea. Upon arrival, non-compliant hazard labels applied by the client detached, causing terminal detention. The cargo faced heavy demurrage fees and delivery breach risks.
Client Requirements:
-Overseas DG Label Replacement: Urgent agent in Busan for IMDG-compliant swap to ensure clearance.
-72h Resolution: Avoid demurrage & fines.
-100% IMDG Compliance: Prevent holds/rejection.
Critical Challenges:
-Cross-Border Crisis: Sudden non-compliance incident with severely limited local resources during pandemic restrictions.
-Demurrace Countdown: Rapid response required to halt accumulating demurrage fees after cargo detention.
-Port Constraints: Strict COVID policies reducing dock workforce to 30% capacity.
-Language Barrier: Korean-only local agents hindered coordination.
-Label Emergency: Zero compliant hazard labels available for urgent cross-border replacement.
Challenges:Rapid Resolution Amidst Pandemic Constraints
-Language Barrier: Korean-only agents requiring remote technical guidance on IMDG label specifics.
-Process Acceleration: Compressed 7-day labeling/printing/docking into critical timeline.
-Zero-Error Mandate: Non-compliant relabeling risked forced re-export and total freight loss.
MBS Customized Solution:
Emergency Response to Prevention
2-Hour Agent Lock
-Activated Korea network: Vetted 3 IMDG-certified agents; secured same-day operator.
-Provided trilingual DG label templates (EN/KR/CN) for 100% compliance.
24h Label Replacement
-Agent applied tamper-proof IMDG labels at port (customs-supervised).
-Pre-approved Compliance Statement submitted to avoid re-inspection.
Real-Time Tracking to Release
- Bi-hourly progress updates between global teams.
- Post-release unloading video for client verification.
- Priority port handling for seamless clearance & transport.
Results:Efficient Cross-Border Resolution
-48-Hour Turnaround: Executed compliant relabeling and clearance release, beating deadline by 2 days.
-Partnership Upgrade: Designated exclusive Korean agent ensuring zero holds for 5 subsequent shipments.
Client Feedback:
"Facing potential cargo re-export, MBS leveraged local Korean resources for rapid resolution. Their urgent-response capability and operational efficiency set a truly commendable industry standard."
Core Competencies:
Special Transport Safeguards
-Global Emergency Network (100+ port agents)
-Smart Label System (RFID + Visual Tracking)
-Multilingual Compliance Team (IMDG/ADR/18+ regulations)
-Preventive Protocols (Tamper-proof tests + Pre-ship Checklists)
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